hey, i'm denis

i build tools for support teams. i fix what's broken in support. i turn support data into product fixes. i automate the repetitive stuff. i make support a growth driver.

background

10+ years in saas support ops

zendesk · intercom · help scout

what i do

build teams, fix workflows, ship tools

when something's missing — i build it

companies

startups and scale-ups where i've built and fixed support ops

what people say

oleg sobolevextrovert · 2026

I worked with Denis at Extrovert, where he ran customer success on his own. He never handed engineering a guess: every bug came with the real cause, the evidence behind it and steps we could reproduce. It changed how fast we shipped fixes.

get in touch

looking for someone who builds, not just manages?

let's talk

things i've built

2026

PayProDesk

Zendesk sidebar app that brings PayPro Global & Solidgate subscription data directly into your support tickets — no tab-switching required

2026

Extrovert: agentic customer success

Case study on rebuilding a whole CS function on Claude Code — 14 custom skills, six live data sources, 190 logged root-cause investigations in 14 weeks, and a loop that turns every wrong answer into a rule

2026

Support Stats: a leadership dashboard

Case study on a support-analytics dashboard for two brands — tickets, refunds, chargebacks and Visa’s VAMP rate, Trustpilot, team speed — computed offline, published static, and honest about which numbers are still moving

2026

how to improve customer support

Stop fighting support fires and start building systems that scale. This 5-step playbook shows you how to improve any support operations with real examples and a 90-day plan

2025

ChurnAlert

Syncs cancellation data from Stripe to Intercom, letting support teams instantly trigger retention workflows when users try to leave

2023

Zendesk Feedback Pro

Custom downvote feedback form capturing valuable product insights from unhappy customers, helping teams understand and address user concerns proactively