PayProDeskBilling context, inside the ticket
A Zendesk sidebar app that puts PayPro Global and Solidgate subscription data — and the cancel, extend, refund and void actions that go with it — next to the conversation, so agents stop leaving the ticket to find an answer.
Hi — I think I was charged twice this month. Can you check and refund one?
Subscriptions
RemoteJobsFinder: 1-Month Plan PAYPRO·GLOBAL
Started: April 23, 2026
Next charge: October 23, 2026
ActiveCancel subscriptionExtend$49.99 / MonthGlobalWork: 1-Month Plan solidgate
Started: July 22, 2026
Cancelled: September 3, 2026
Expires on: September 22, 2026
CancelledExtend$29.99 / Month
Recent Charges
GlobalWork: 1-Month Plan
Open in Solidgate
August 22, 2026 at 6:05 PM
AuthorizedVoid$29.99GlobalWork: 1-Month Plan
Open in Solidgate
July 22, 2026 at 6:04 PM
ProcessedRefund$14.99$29.99RemoteJobsFinder: 1-Month Plan
Order ID: 42166035 | Invoice
September 23, 2026 at 9:19 PM
ProcessedRefund$49.99
A payment provider with no integrations
PayPro Global is a solid payment provider with a closed ecosystem: no Zendesk app, no Intercom sync, no Freshdesk plugin, no CRM webhooks. Support ran on Zendesk; billing lived somewhere else entirely.
I built PayProDesk to close that gap, and when some products later moved to Solidgate, the app grew to cover both. Same sidebar, same UX, two payment backends.
It has since grown well past showing the data. It runs the awkward multi-step operations on the agent’s behalf, and it speaks up when the data it was handed is provably incomplete.
Seven steps, every single ticket
PayPro Global has no Zendesk app, no CRM sync, no widget. So before an agent could answer a billing question, they went looking for the answer in another tab.
- 1Open the ticket in Zendesk+4s
- 2Copy the customer’s email+6s
- 3Switch to PayPro Global’s admin panel+12s
- 4Search for the customer+21s
- 5Find their subscription+28s
- 6Find their order history+31s
- 7Go back to Zendesk to reply+14s
Subscription, charges and the actions that go with them, next to the conversation.
At 2,900 tickets a week that was hours of tab-juggling just to get basic subscription info. When a second payment provider arrived, it became two dashboards to check before an agent could even start.
Answers, not detective work
“I was charged twice.” “Please cancel my subscription.” Before replying, the agent needs to know:
Two backends that disagree, one sidebar
Fetching the data was the easy half. The interesting half was every place the two providers behave differently — which an agent should never have to hold in their head.
Everything next to the conversation
It loads when an agent opens a ticket, detects the customer’s email and pulls both providers. It has since grown well past “show me the data” into running the awkward operations for them.
Who you are actually talking to
- Name, email, country and state, assembled from whichever source has the fullest version: the billing record, the ticket requester, or the platform profile. A billing record that says Brittany loses to a ticket that says Brittany Giansanti.
- A badge for the platform version the customer is actually served — new, old, or never logged in because the account has no password yet.
- One email can be two accounts across the two brands. The card resolves to the one the customer is on right now, and says which.
Subscriptions and status
- Active, suspended and cancelled subscriptions at a glance, each tagged with the provider it belongs to.
- Plan, price, billing period, start date and next charge date.
- Cancelling runs behind an inline Yes/No strip colour-coded to the action, so a stray click cannot end someone’s subscription.
Subscriptions
RemoteJobsFinder: 1-Month Plan PAYPRO·GLOBAL
Started: April 23, 2026
Next charge: October 23, 2026
ActiveCancel?YesNoExtend$49.99 / MonthGlobalWork: 1-Month Plan solidgate
Started: July 22, 2026
Cancelled: September 3, 2026
Expires on: September 22, 2026
CancelledExtend$29.99 / Month
Extending
- Grant 3, 7, 14, 30, 60 or 90 extra days from a dropdown.
- On a cancelled subscription it extends and keeps the cancellation — more on that below.
Subscriptions
RemoteJobsFinder: 1-Month Plan PAYPRO·GLOBAL
Started: April 23, 2026
Next charge: October 23, 2026
ActiveCancel subscriptionExtend$49.99 / MonthGlobalWork: 1-Month Plan solidgate
Started: July 22, 2026
Cancelled: September 3, 2026
Expires on: September 22, 2026
CancelledExtend$29.99 / Month
Charges, refunds and voids
- Full charge history across both providers, with payment method, payment number and a deep link into the provider’s own dashboard.
- Settled charges offer Refund, authorised-but-uncaptured ones offer Void. Never both on the same charge.
Recent Charges
GlobalWork: 1-Month Plan
Open in Solidgate
August 22, 2026 at 6:05 PM
AuthorizedVoid$29.99GlobalWork: 1-Month Plan
Open in Solidgate
July 22, 2026 at 6:04 PM
ProcessedRefund$14.99$29.99RemoteJobsFinder: 1-Month Plan
Order ID: 42166035 | Invoice
September 23, 2026 at 9:19 PM
ProcessedRefund$49.99
Discounts
- Discounted charges show what was actually paid with the list price struck through, so “I was charged the wrong amount” takes seconds to answer.
Recent Charges
GlobalWork: 1-Month Plan
Open in Solidgate
August 22, 2026 at 6:05 PM
AuthorizedVoid$29.99GlobalWork: 1-Month Plan
Open in Solidgate
July 22, 2026 at 6:04 PM
ProcessedRefund?YesNo$14.99$29.99RemoteJobsFinder: 1-Month Plan
Order ID: 42166035 | Invoice
September 23, 2026 at 9:19 PM
ProcessedRefund$49.99
Timeline
- One chronological list merging events from every subscription and both providers, each dot colour-coded by type.
- Future-dated events are filtered out. A cancellation scheduled for the end of the paid period has not happened yet, and showing it as history misleads the agent reading it.
Recent Charges
- Sep 3, 2026 · 10:42 AMCancellation requestedGlobalWork: 1-Month Plan solidgate
- Aug 22, 2026 · 6:05 PMChargeGlobalWork: 1-Month Plan solidgate
- Jul 22, 2026 · 6:04 PMSubscription startedGlobalWork: 1-Month Plan solidgate
- Apr 23, 2026 · 9:19 PMSubscription startedRemoteJobsFinder: 1-Month Plan PAYPRO·GLOBAL
GlobalWork: 1-Month Plan
Open in Solidgate
August 22, 2026 at 6:05 PM
AuthorizedVoid$29.99GlobalWork: 1-Month Plan
Open in Solidgate
July 22, 2026 at 6:04 PM
ProcessedRefund$14.99$29.99RemoteJobsFinder: 1-Month Plan
Order ID: 42166035 | Invoice
September 23, 2026 at 9:19 PM
ProcessedRefund$49.99
Account actions
- Password reset, sent straight to the customer or handed back as a link to paste into the reply.
- Log in as the user through a short-lived internal session, to see what the customer sees.
- Unsubscribe from marketing email, behind a confirmation because there is no re-subscribe on the other side.
User has multiple brands. Select one:
RemoteJobsFinderGlobalWorkCancelSubscriptions
RemoteJobsFinder: 1-Month Plan PAYPRO·GLOBAL
Started: April 23, 2026
Next charge: October 23, 2026
ActiveCancel subscriptionExtend$49.99 / MonthGlobalWork: 1-Month Plan solidgate
Started: July 22, 2026
Cancelled: September 3, 2026
Expires on: September 22, 2026
CancelledExtend$29.99 / Month
Recent Charges
GlobalWork: 1-Month Plan
Open in Solidgate
August 22, 2026 at 6:05 PM
AuthorizedVoid$29.99GlobalWork: 1-Month Plan
Open in Solidgate
July 22, 2026 at 6:04 PM
ProcessedRefund$14.99$29.99RemoteJobsFinder: 1-Month Plan
Order ID: 42166035 | Invoice
September 23, 2026 at 9:19 PM
ProcessedRefund$49.99
The operations agents used to get wrong
Showing the data was the start. The app now runs the multi-step operations on the agent’s behalf, including the ones where doing the obvious thing breaks something.
Extending without reviving
On Solidgate, extending a cancelled subscription quietly revives it — the opposite of what an agent granting goodwill days means.
A subscription the customer cancelled is active again and will bill them next month.
Refund or void, never both
Releasing a hold that was never taken is not the same as returning money that was. Different buttons, different colours, on different charges.
Both settle asynchronously. The app polls for the final status and updates the badge itself — and if the provider has not confirmed in time, it says to reload and check rather than claiming success.
Saying when the history is missing
The billing backend keeps one subscription record per customer per brand, so an older subscription can drop out of the response entirely. The app cannot recover it. It can prove it is gone.
Billing history may be incomplete. This account is older than its earliest visible charge. Check the provider dashboard before quoting charge history or turning down a refund.
Platform accounts are created within seconds of the first successful payment. So an account meaningfully older than its own earliest charge means there was billing the API is not returning — and the agent is told before they answer, not after.
Deliberately one-sided: it can prove something is missing, it can never prove nothing is. So there is no reassuring all-clear state for anyone to trust by mistake.
Before and after
Four agents, 2,900 tickets a week, in production since July 2025.
