Hi, I'm Denis.

When engineering says "we'll add it to the backlog," I create integrations myself to solve support needs now.

I connect tools that should talk but don't. I automate repetitive tasks so your team can focus on real problems. And when support is stuck enforcing policies nobody likes, I create solutions that actually help customers succeed.

Teams still obsess over response times and CSAT scores while missing what really matters: Are customers successful? Is support making the product better? Are agents spending time on valuable work?

The future of support belongs to builders, not just responders. If you're still measuring success by how quickly someone says "I'm sorry about that," you're already behind.

At MailChimp, I built custom integrations between our CRM and billing systems that flagged accounts at risk before they churned. Result: 20% reduction in cancellations and over $1M in preserved monthly revenue.

I created simple automations that identified common customer struggles and routed them directly to product teams. Small fixes that would have taken months to prioritize got implemented in days.