Denis Bauer | Customer Happiness Lead

denis bauer· belgrade, serbia·linkedIn·cv·email·Book a call with me

I can help you

How I think

Mostsupportteamsarestuckreacting

Ifocusonmakingthemworkanddrive

productchangeandrevenue

What I can do for you

Yoursupporttoolswillbemoreefficient

Automationswillsavetime

Agentswillfocusonhelpingusers

Happieruserswillbringrevenue

Feedback→realproductimprovements

Clients

Iworkwithfast-pacedstartupsandbigcompaniestoturnsupportintoacornerstoneoftheirsuccess

I had the pleasure of working with Denis at Hivenet, and he was one of the most dedicated and empathetic professionals I've met. He treated every customer interaction with care, always looking for real solutions instead of quick fixes.

thanasis karavasilis·hivenet·2025

Take a step today

Mostcompaniesdon'tneedmoresupportagents

Theyneedsomeonewhocanmakesupportactuallywork

Let's fix your support

Solutions I've built

ChurnAlert

Syncs cancellation data from Stripe to Intercom, letting support teams instantly trigger retention workflows when users try to leave

Zendesk Feedback Pro

Custom downvote feedback form capturing valuable product insights from unhappy customers, helping teams understand and address user concerns proactively