ChurnAlert - Privacy Policy

This Privacy Policy explains how we collect, use, and protect your information when you use ChurnAlert.

1. Information We Collect

• Intercom & Stripe Data: We fetch cancel_at_period_end and Stripe Customer IDs to update corresponding Intercom contacts.
• Authentication Tokens: We store Intercom API tokens securely in Redis for authentication purposes.
• Log Data: We collect limited technical logs for debugging and performance monitoring (e.g., API response errors).

2. How We Use Your Information

• To sync subscription cancellation data from Stripe to Intercom.
• To improve the performance and security of our App.
• To comply with legal obligations.

3. How We Share Your Data

• We do not sell or rent your data.
• We only share necessary data with Intercom and Stripe to provide the sync functionality.
• If required by law, we may share data with authorities in compliance with legal requests.

4. Data Storage & Security

• API tokens are stored securely using Redis.
• We implement industry-standard security measures to prevent unauthorized access.
• No customer billing details or personal payment information is collected or stored.

5. Your Rights & Choices

• You can revoke access to ChurnAlert by removing the app from Intercom.
• You can request data deletion by contacting us at denis@customerhappinesslead.com.

6. Third-Party Services

ChurnAlert relies on Intercom and Stripe APIs. Use of these services is subject to their respective privacy policies.

7. Changes to This Policy

We may update this Privacy Policy. Continued use of ChurnAlert constitutes acceptance of any changes.

8. Contact Us

For any questions about this Privacy Policy, contact denis@customerhappinesslead.com.